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FAQ
Name: (optional):
Email Address: (optional):
Who was your point of contact?:
OFMS Shop Office
OFMS Office Personnel
VMCC
What was the nature of your call?:
If you know the name of the individual you spoke with, please enter :
If you called for vehicle maintenance or repair, which service provider did you bring your vehicle to?:
General
1. Staff was courteous and helpful. :
N/A
Extremely Satisfied
Satisfied
Indifferent
Dissatisfied
Extremely Dissatisfied
2. Staff provided complete, accurate and clear information.:
N/A
Extremely Satisfied
Satisfied
Indifferent
Dissatisfied
Extremely Dissatisfied
3. Staff provided a timely response.:
N/A
Extremely Satisfied
Satisfied
Indifferent
Dissatisfied
Extremely Dissatisfied
4. Overall, I was satisfied with my service.:
N/A
Extremely Satisfied
Satisfied
Indifferent
Dissatisfied
Extremely Dissatisfied
Service
1. The Service station was clean and inviting. :
N/A
Extremely Satisfied
Satisfied
Indifferent
Dissatisfied
Extremely Dissatisfied
2. The shop personnel were courteous and attentive to my needs. :
N/A
Extremely Satisfied
Satisfied
Indifferent
Dissatisfied
Extremely Dissatisfied
3. My vehicle was repaired in a timely manner.:
N/A
Extremely Satisfied
Satisfied
Indifferent
Dissatisfied
Extremely Dissatisfied
4. My vehicle was repaired up to my expectations. :
N/A
Extremely Satisfied
Indifferent
Satisfied
Dissatisfied
Extremely Dissatisfied
5. I feel comfortable bringing my vehicle back to this location.:
N/A
Extremely Satisfied
Satisfied
Indifferent
Dissatisfied
Extremely Dissatisfied
Comments:
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