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About SMS

State Mail Services (SMS) is a unit of the Department of General Services that provides consolidated mail operations for state government in Richmond, Virginia. The primary role of SMS is to serve as a consultant to state agencies on everything related to mail. SMS offers a one stop approach to meet all postal and shipping needs including most services that are supplied by the US Postal Service. The centralization of mail services can provide agencies with cost saving opportunities and increased security.

SMS operates courier routes to agencies throughout the Richmond metropolitan area to deliver and collect USPS and inter-agency mail. In addition, SMS can apply postage to agencies’ outgoing letters and parcels. SMS implements comprehensive strategies to create secure mailing environments to protect our customers and our employees. SMS also provides consultation to all agencies concerning any questions or problems they may have regarding mail.

The SMS staff is dedicated to providing a safe, accurate, timely, and cost effective service.

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