Ensuring DGS Stays Connected: A Look at ISS with Musa Muti
July 22, 2026
On May 25, Musa Muti marked an impressive milestone – 10 years with the Department of General Services. In that decade, he became a cornerstone of the Information Systems and Services (ISS) team, known for his calm expertise, his commitment to service, and his ability to keep DGS connected – literally.
Musa Muti, Systems Support Specialist
A Day in the Life of a Telecommunications Coordinator
As a Systems Support Specialist, Musa manages a communications ecosystem that most people never see but rely on every single day. His responsibilities include:
Overseeing 260 iPhones, 260 VoIP phones, and a wide range of analog lines
Handling procurement, upgrades, and lifecycle management
Managing fiber connections for state agencies in DGS maintained buildings
Serving as the liaison between telecom providers and IT stakeholders
Supporting building automation systems (BAS), including HVAC, elevators, monitoring systems, and office WiFi
When asked how he prioritizes such a massive workload, Musa keeps it simple and smart: “Priority is based on severity—whatever affects the most users. If something is down, that comes first... Unless it’s the director, in that case she gets first priority.”
Keeping DGS Connected and Secure
Musa wants staff to know one thing above all: keep your Mobile Phones updated. He recommends keeping settings to automatically update and checking manually every two to three months to ensure devices receive the latest patches and security upgrades. It’s a small step that makes a big difference.
Teamwork That Works
Communication is at the heart of ISS. Musa describes the team’s approach as grounded and collaborative:
Daily face-to-face meetings keep everyone aligned
An open-door policy encourages transparency and support
The team is, in his words, an “awesome group”
And importantly, DGS fosters a culture where employees feel cared for – professionally and personally
A Look at CCAM: DGS’s Newest Challenge
The Commonwealth Center for Advanced Manufacturing (CCAM) in Prince George County is the latest facility to come under DGS purview. Musa has supported early telecom and BAS coordination, helping establish connectivity and preparing systems for future monitoring. The biggest challenge? Distance. Unlike buildings a short walk away, CCAM is a 30-minute drive, making planning and communication essential. But Musa is unfazed – ISS adapts as DGS expands.
Beyond the Office
Outside of work, Musa is a proud husband and father of two boys – one 15, the other 10. He’s also a published children’s author. His first book, Everybody Goes to Sleep, is already out in the world, and the follow-up, Everybody Rise and Shine, is coming soon.
A Decade Down, Many More Ahead
Musa’s dedication, expertise, and steady leadership have shaped the reliability of DGS communications for years. As he puts it: “As DGS grows, ISS will grow with it.”
And with people like Musa on the team, that growth is in very good hands.
