Behind the Scenes of a Major Agency Move: How DGS Makes the Impossible Look Routine
April 17, 2026
Coordinating an agency move is never as simple as packing a few boxes and calling a truck. On Capitol Square, moves happen constantly — a desk relocated, a file cabinet shifted, a picture hung. These day-to-day requests keep the Division of Capitol Square Services (DCSS) busy on a normal week. But when an entire agency relocates, the scale, planning, and precision required grow exponentially.
With the new state office building on the horizon and agencies preparing to move out of the Monroe Building, DCSS is in one of its busiest seasons yet. To understand what it really takes to pull off a largescale move, we sat down with someone who knows the process inside and out: Glenn Cox, Facilities Coordinator, and the person many agencies rely on to make their transitions seamless.
A Move Measured in Crates, Coordination, and Calculated Steps
The Department of Human Resource Management (DHRM) recently completed its move from the Monroe Building to Main Street Centre during the week of April 6. The scale was enormous — over 150–160 employees, more than 550 commercial crates, hundreds of boxes, file cabinets, and countless “miscellaneous items” that only reveal themselves once packing begins.
For Glenn, the key to success is simple: preplanning and trust.
“I need to put eyes on it,” he explained. “I have to see the space, understand what’s there, and start doing the math. Every file cabinet drawer can take over one crate. It’s all math.”
Planning for DHRM began in late February or early March. Glenn builds in extra time from the start — not because he expects problems, but because he knows hiccups always come.
A fire alarm test delayed the start of the move. Elevator sharing required constant coordination. Only one truck fits into the Main Street Centre loading dock at a time. And because an IT contractor was responsible for moving and reconnecting monitors, their schedule had to sync with DGS’s.
“It’s the little things that throw a monkey wrench into your planning,” Glenn said. “You have to start early.”
How a Large-Scale Move Actually Happens
A move of this size is a carefully choreographed sequence:
- Mobile items first. Crates — officially called commercial crates — are packed, stacked, and rolled out on dollies.
- Heavy furniture next. Once the crates are out of the way, the team tackles desks, cabinets, and other large pieces.
- Binnable items last. These “C bins” hold the final loose items.
- Chairs roll out at the end.
- Color-coding and labeling keep everything on track. With two floors moving out of Monroe, every crate and cube had to be marked precisely.
- IT coordination is constant. A contractor followed behind DGS to reconnect monitors and equipment.
Glenn’s team included 12–13 movers, plus the IT contractor. With only one loading dock slot available, timing was everything.
And that’s just for a DGS managed building. Moves into non-DGS buildings add another layer of complexity — from securing certificates of insurance to working around strict building rules and after-hours access requirements. The upcoming move of the Auditor of Public Accounts (APA) into Riverfront Plaza is a perfect example of the behind-the-scenes coordination most people never see.
Why Glenn Loves the Work
Despite the challenges — or maybe because of them — Glenn thrives in this environment.
He’s been doing this work for 30 years, including 16 years with RCS before joining DGS. The job used to be more physical; now it’s more mental, and he enjoys the shift.
“I love the mental challenges,” he said. “My motivation is when people say, ‘He’s the guy who gets the job done.’ I like making people happy. I like bringing a smile.”
That sense of trust is what keeps him going. Agencies rely on him to move not just their furniture, but their people — their work, their history, their day-to-day lives. Glenn takes that responsibility seriously.
The Work You Don’t See — But Always Feel
When an agency settles into a new space, most employees only see the final result: their desk in the right spot, their files where they expect them, their monitors plugged in and ready to go.
What they don’t see is the weeks of planning, the math behind every crate, the coordination with IT, the elevator negotiations, the loading dock choreography, the late-night moves, and the dozens of small decisions that make the transition smooth.
Behind the scenes, DCSS — along with the Information Security Systems team — was also preparing and renovating the space long before moving day to ensure it was truly move-in ready.
As crates were unloaded and spaces readied, the DCSS team was still hard at work preparing and cleaning every cube, office, conference room, and common area to ensure the space was truly ready for employees to walk in and get to work. It is the kind of work that most people never think about, but everyone feels the moment they step into a refreshed, move-in ready environment.
It’s all thanks to DCSS — and to people like Glenn Cox who make the impossible look routine.