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State Mail Services

ABOUT SMS

State Mail Services (SMS) provides consolidated mail operations for state government in Richmond, Virginia. SMS serves as a consultant to state agencies on everything related to mail and offers a one-stop approach to meet all state postal and shipping needs including most services supplied by the U.S. Postal Service.

Our goal is to develop partnerships to provide the best solutions in mailing efficiency, mail security, cost savings, and customer service. We also strive to provide the Commonwealth and its agencies with cost saving opportunities and increased security for mail services.

Contact SMS to consult on best practices and cost savings for your division’s next mail project or general mailing needs.

What We Do

SMS operates courier routes to agencies throughout the Richmond metropolitan area to deliver and collect USPS and inter-agency mail. SMS can apply postage to agencies’ outgoing letters and parcels. SMS implements comprehensive strategies to create secure mailing environments to protect our customers and our employees. 

We provide expertise in several critical mail functions such as:

SMS also provides consulting and training services and will review your operations to determine ways to improve efficiency and minimize operating costs. 

Save Money by Using State Mail Services

By using State Mail Services, you can save up to one-third of the cost for mailing items. Using presort, bulk mail or other options can reduce costs for your division and provide savings for the Commonwealth. Read more about how to save money using state mail services.

General Information on State Mail Services

Scheduled Pick Up and Delivery Times

SMS has daily routes for pickup and delivery of USPS and inter-agency mail throughout the Richmond metropolitan area. The morning routes start at 9 a.m. and are completed by noon. The afternoon routes begin at 1:30 p.m. and end by 4 p.m. For more information, see the SMS mail stops page.

Times for Mail Processing

All outgoing mail, with the exception of bulk mail, will be processed by SMS and picked up by the USPS on the same day it is picked up from your agency. Any mail serviced by our facility must arrive before 4 p.m. for guaranteed same-day processing. Bulk mail will be processed within two business days of receipt. 

Hours of Operation

The SMS Mail Center is open from 8 a.m. to 4:30 p.m. each weekday, and is closed on weekends and state observed holidays.

Frequently Asked Questions

Read the Frequently Asked Questions page to find more information on common state mail questions, or download the Mail Services Guide.

Contact Us

For general questions:

For specific contacts in State Mail Services: