WORKING AT SMS
At State Mail Services, our mail carriers and support staff work collaboratively with state agencies to provide efficient service at the seat of government. In addition to mail services, we provide training and consultation to help state agencies chose the right services to meet their needs and the needs of their customers.
State Mail Services uses state-of-the-art mailing equipment to process large volumes of mail quickly and accurately. Each member of the SMS team receives regular training in the use of this equipment.
Mail is delivered and picked up in dedicated State Mail Services vehicles. For a large part of the day, our staff visits the various agencies we serve. Although the work can be strenuous at times, we know that we fulfill an important function for the Commonwealth. We take pride and satisfaction in support of the agencies we serve. We value excellence through teamwork and strive toward continuous improvement.
We appreciate our customers, and the State Mail Service staff provides a pleasant and helpful demeanor. Should you have a question about your mail, please ask your delivery person. If they do not have the answer they will direct you to the correct person to help you with your concern.