FAQ
Q: Where can you take vehicles for minor or preventive maintenance?
A: All calls and requests must go through the VMCC for maintenance and repairs and the VMCC will handle scheduling the repairs and service.
Q: Where can you get state vehicles washed?
A: At any commercial fueling station that has a car wash and accepts the Voyager card.
Q: Do we have to coordinate with the VMCC call center before vehicle maintenance is performed by VDOT?
A: All needed repairs or vehicle component replacements are to be managed by the VMCC.
Q: What do I do in the event of an accident?
A: Under normal circumstances, call the VMCC at (866) 857-6866 and it will assist you. If there are severe injuries or an emergency, call 911. More information can be found on the Accidents, Vehicle Breakdowns and Maintenance page.
Q: What are the Enterprise rates?
A: See the Enterprise Rental Rate Schedule page.
Q: Is insurance included in my rental fees?
A: Yes, with the Loss Damage Waiver.
Q: Do I enter eVA orders for rental car services?
A: Rental services that are under $10,000 is optional use of eVA, when utilizing small purchase charge card, as referenced in APSPM 14.9.e.1. or group travel up to $50,000 as referenced in APSPM 14.9.e.10.
Q: What do I need to provide when making a reservation?
A: You need your agency Enterprise account number. If your agency has a required billing number, that information also will need to be provided.
Please contact your agency Transportation Officer for additional questions.
Please contact your agency Transportation Officer for additional questions.
Q: How do I make an online reservation?
A: See the Travel Planning and Car Rental page for more information on booking a rental with CoVA Enterprise
Q: Do I need a credit card to pick up my car?
A: If you set up your agency account to direct bill the charges for the car, you will not need a credit card.
Q: What should I do if an employee is in an accident with a rental car?
A: You should notify Enterprise at the number provided in the information you receive from them, notify Virginia State Police just as though it is a state vehicle, and notify your agency.
Q: How do I get fuel for the rental cars?
A: Each Agency Transportation Officer has information about how your agency can obtain fuel credit cards for rental cars. The credit cards provided by your agency will only work at commercial refueling sites. Make sure that you return the car fueled or your agency will be billed a fueling charge.
Q: How is the best way to control my costs with Enterprise?
A: Since you are paying a daily rate regardless of whether you drive the vehicle, rent cars only as you need them for as short a time possible. For example, if you need a car for Monday, Wednesday, and Friday. It is cheaper to have three one-day rentals than to keep the vehicle for five days.
Q: How long can I rent a vehicle from Enterprise?
A: Any rental for more than 30 days will require approval by the Fleet Administrator. With FMS approval, vehicles can be rented for up to 364 days.
Q: Will the Enterprise contract have any impact on my permanently assigned vehicles?
A: No. Permanently assigned vehicles from FMS still will be processed as usual.
Q: What do I do if I have a breakdown in an Enterprise car?
A: Call the number provided in your Enterprise package which you will receive with the car. Enterprise will take care of the repairs and provide you with another vehicle.