Office of State Mail Services

Office of State Mail Services (OSMS) provides consolidated mail operations for state government in Richmond, Virginia. OSMS serves as a consultant to state agencies on everything related to mail and offers a one-stop approach to meet all state postal and shipping needs, including most services supplied by the U.S. Postal Service.

Our goal is to develop partnerships to provide the best solutions in mailing efficiency, mail security, cost savings, and customer service. We also strive to provide the Commonwealth and its agencies with cost-saving opportunities and increased security for mail services.

Contact OSMS to consult on best practices and cost savings for your division’s next mail project or general mailing needs.

What We Do

OSMS operates courier routes to agencies throughout the Richmond metropolitan area to deliver and collect USPS and inter-agency mail. OSMS can apply postage to agencies’ outgoing letters and parcels. OSMS implements comprehensive strategies to create secure mailing environments to protect our customers and our employees.

We provide expertise in several critical mail functions such as:

OSMS also provides consulting and training services and will review your operations to determine ways to improve efficiency and minimize operating costs.

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Mission

Provide secure, consolidated, and cost-effective mail and shipping services for Commonwealth agencies at the seat of government, delivering timely, accurate, and compliant processing; expert consulting and training; and vigilant mail security that safeguards people, information, and public funds.

Vision

Be the Commonwealth's best-in-class partner for government mail, trusted for integrity, fiscal responsibility, and customer focus; recognized for measurable savings and service quality; and continuously improving through data-driven innovation and strong collaboration with USPS and commercial carriers.

Services

OSMS is the centralized mail and courier service for Richmond-area state agencies.

Inter-Agency Mail, Postage Metering Service, USPS Services, UPS Packages, Mail Consultation & Training, Toner Cartridge Pickup, Postal & Parcel Supplies, Save Money Using OSMS, Mail Security

  • And More!

NEW! Office of State Mail Services User Guide

We've redesigned the Office of State Mail Services (OSMS) User Guide to make it easier than ever to find the information you need.

The updated guide features a modern, accessible layout with improved navigation, visual charts, and simplified explanations—while maintaining the complete guidance you rely on for mailing within the Commonwealth.

Inside you'll find:

  • Mail preparation and addressing guidelines
  • Mail classes and USPS special services
  • Package delivery options
  • Inter-agency mail procedures
  • Mail security and billing information
  • Helpful charts, quick-reference tables, and mailing tips

Whether you're new to State Mail Services or simply need a quick reference, this guide is designed to help you mail confidently and correctly.

📄 Download the OSMS User Guide (or see the 2007 text Guide.)

Save Money by Using State Mail Services

By using the Office of State Mail Services, you can save up to one-third of the cost for mailing items. Using presort, bulk mail or other options can reduce costs for your division and provide savings for the Commonwealth. Read more about how to save money using state mail services.

General Information on the Office of State Mail Services

Scheduled Pick Up and Delivery Times

OSMS has daily routes for pickup and delivery of USPS and inter-agency mail throughout the Richmond metropolitan area. The morning routes start at 9 a.m. and are completed by noon. The afternoon routes begin at 1:30 p.m. and end by 4 p.m. For more information, see the OSMS mail stops page.

Times for Mail Processing

All outgoing mail, with the exception of bulk mail, will be processed by OSMS and picked up by the USPS on the same day it is picked up from your agency. Any mail serviced by our facility must arrive before 4 p.m. for guaranteed same-day processing. Bulk mail will be processed within two business days of receipt.

Hours of Operation

The OSMS Mail Center is open from 7 a.m. to 4:00 p.m. each weekday, and is closed on weekends and state-observed holidays.

Frequently Asked Questions

Read the Frequently Asked Questions page to find more information on common state mail questions or download the Mail Services User Guide.

Contact Us

For general questions:

For specific contacts in State Mail Services: