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Division of Purchases and Supply

EVA BILLING REFUND POLICY

Welcome to the eVA Billing and Payment Portal, your source for information about eVA fees, invoices, payment options, reconciliation reports, and more. eVA Refund Policy ( Updated 12/03/2009)

Vendor credit balances that are reflected on eVA fee invoices are refundable
upon validation of the credit balance by eVA Billing Customer Care.

To request refund of a credit balance, the vendor must contact eVA Billing 
Customer Care at 866-289-7367, Option 2.

Generally, refund requests are processed within 14 days after receipt of request.


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