How to Become a Customer of Choice
Engage your supplier
Seek feedback and listen for new opportunities
Give your supplier a “seat at the table”
Share information to receive newest concepts/innovations
Make business processes easy
Strive for clarity, simplicity, and consistency
Do you Buy from State Contracts?
Your Opinion Matters
Influence future procurements with frequent interaction with suppliers and provide feedback to Contract Officer on supplier performance
Do you Administer Contracts?
You are the “face and voice” of the contract
Frequent communication and review of operational expectations ensures transparency between supplier and COVA entity.
Do you Create Contracts?
You can Maximize Supplier Value and Opportunity
Engage supplier to identify innovations to improve products and services. Identify “strategic” supplier base. Be the Customer of Choice.
SRM improves costs and reduces the number of hours spent.
Do you know the cost associated with a
typical procurement process?
(based on a 6-person buying group)
Creating, negotiating and awarding a contract Approximate number of hours per person
Administering, Managing, Updating Contracts Approximate number of hours per person
$75-125 Cost per Purchase Order Issued
From requisition creation to final payment
Re-solicitations Additional Cost
Quick Quote “re-do”
Quick Quote PO issues/terminations
(2014): 30% re-solicitation rate
Download the Supplier Relationship Management Brochure